About Us
History & Experience
The Team
Systems & Technology
Policies & Accreditations
History & Experience
Formerly trading as Highland Solutions,
The Chase Solutions operation has been in operation for
over 15 years and was acquired by Robinson Way Limited
in 1999. Initially concentrating within the Utility Sector
following deregulation, Chase have since developed a
number of bespoke services which will service any sector
with the requirement for specialist field based contact.
Over this time the original management team have continued to
drive the business forward and increase both our UK coverage of agents
and our service offerings.
Chase have managed projects with both domestic
and commercial customers from simple gathering of data to full
debt repayment negotiations. We have also been involved in
assisting debt prevention by veryifying customer details at
application stage or within the early arrears process by providing
both a collection and rehabillitation service.
Over the years our sector experience has been extended
to Banking and Finance, Mail Order, Telecoms, Debt Buyers, Debt Management
and the Claims Management sectors. We have also developed a Contact Centre
support facility to assist and improve performance both pre and post visit.
The Team
John Wolfenden
Chase Solutions Director
John has over 28 years experience of operations management, which has
included the formation and management of nationwide field forces and the
associated support functions. John has been instrumental in the formation,
implementation and training of the nationwide field force, to provide services
within the utility industry prior to the inception of deregulation.
John is responsible for the overall control and development of Chase Solutions,
and in 2007 also took over the overall management of Robinson Way Home Collections.
Selima Norton
Head of Operations
Selima has 27 years previous experience gained within the debt collection industry
primarily within the litigation arena, and also previously assisted in the internal
formation of a specialist services division offering outsourced services to the utility
industry at deregulation.
Selima has been instrumental in the formation and development of Chase Solutions heading up
the internal Operations and also has responsibilities for all aspects of Business Services.
John Weldrake
Head of Field Operations
John joined Chase from British Gas where he was the Senior Operations Manager with Responsibility for 300
Office based staff covering debt processes and Contact Centre operations.
He also set up British Gas’ Centralised Field Operation responsible for 400 employed Field Based staff
dealing with all aspects of customer visits, and headed the British Gas Final Debt and Litigation
Operation using a panel of 20 Debt Collection Agencies managing customer bases of 18m.
Michael Wolfenden
Performance Manager
Michael has been with Chase Solutions
for over 10 years. During this time he
has performed a number of Management and
Operational roles across the business.
He holds a vast amount of knowledge and experience in Specialist Field Operations and is also
responsible for the Field Operations Team who interact with the Chase Agents on a day to day basis.
His role also holds responsibility for all aspects of Client Performance. Michael and his team
work closely with all our clients in order to target specific areas of performance and to ensure
excellent business results and service is delivered.
Systems & Technology
Chase have implemented the latest web portal system with the
facility to utilise hand held technology in order to improve efficiency,
security and client service.
The portal is linked to our own bespoke system which is designed around each
individual client’s process and reporting requirements
This allows clients to view account statuses in real time in addition to the
facility of being able to securely upload new instructions and updates.
Each agent has the facility to input the results of each visit
directly into the system instantly and can be contacted immediately regarding
any changes to their workload or individual accounts.
This technology has allowed us to be more effective in addition
to improving performance, turnaround times and overall quality.
Policies & Accreditations
To receive copies of any of the documents listed below please contact: